Archives: Reviews
“I was having an air conditioner issue and used MW mechanical services,they were very respectful and fully listened to my issues.Mark,Jordan,Seth and Henry were excellent,using very technical equipment they found the issues and promptly resolved them.Mark fully explained everything using terminology one can understand. I will use them again and highly recommend them to others. Thanks Bill w”
“It was over 90 degrees and my ac stopped working. I called MW Mechanical Services. They said, they would be out today. I was given a window of 12-2. The technician called and said they were on their way, they arrived in the time they had given me. The technician, Seth was very friendly and professional. He discovered the problem was with my thermostat. He replaced it and had me up and running in less than an hour. Best part, they did not charge me an arm and a leg. Keep up the good work!”
Joe…thanks so much for the kind words and the feedback on our technician. We all work extremely hard to ensure that our customers are satisfied and comfortable. Thanks for the opportunity.
“My hot water tank began leaking. I’m a senior and live alone and didn’t know who to call that I could trust. I called my son-in-law who then called MW Mechanical because they provided excellent service to his business. Two young me quickly came with a new water heater and I had hot water within in a couple hours. They were so polite, so neat and so clean. No foul language and very respectful. They tested every thing to make sure there was good hot water everywhere. They are the best. And a very honest company that a senior citizen can trust.”
Rene…we’re so glad we exceeded your expectations. Our team strives for the highest levels of professionalism in both their workmanship and conduct. Your trust and observations are so important to us as we continue our work to build a first class company. Thanks for your business.
“Recently a series of heavy thunderstorms caused a regional power outage. Our home standby generator automatically turned on and kept the things running. However, we noticed that the air conditioner was now making a lot of noise every time it started. With the power still out and the generator on, we called MW Mechanical and they came out at 7:30p (during the storms) to look at the unit.
They installed a soft starter on the AC unit and fixed the issue. While they were there they also inspected the rest of the system, took very thorough and detailed readings related to the coolant and the duct pressures to ensure no other surprise issues. Mark (the MW tech) explained the data in very easy to understand terms and assured us all was good. The only charge was for the soft start part and that cost was provided before the service, and before any of the other additional investigatorial work.
MW was the only company that took the time to reply after hours and come nearly 37 miles during some unpredictable and nasty weather; ensuring that our generator was not working harder than it should when the AC unit came on and helping to extend the unit's life.
If you have a difficult problem, want a company that is honest and is more interested in your satisfaction than your pocketbook – call MW Mechanical Services!”
Sue…your gratitude and taking the time to share your experience is very much appreciated. The team works hard to go the extra mile and strives to provide best in-class service and solutions even when the situations are adverse. We don’t believe there are any exceptions. Appreciate the business and look forward to seeing you again for annual maintenance.
“I used them last year with a furnace issue and they got it fixed and running This year my air started acting up Running for hours and not really cooling si I called and they sent someone over He did a complete check and got it running and said I had 3parts that were weak so he was going to talk to Mark and have him order parts well that didn’t happen as another crew came and said I didn’t need them To shorten story Mark was here also and they never did get it fixed they said all the test were good so I still have trouble It either runs for 10 to 12 hours and it gets cooler in here but not what it use to do I recommend them to many people but no more If I get thru the summer and winter I’ll get new ones installed and it won’t be them I thought I had found a good and honest company but I guess not”
Hi Betty…very sorry to hear you’re still experiencing issues and are disappointed in our remedies. As Mark explained on the phone, on the evening of July 16, 2024, we continue to stand behind our diagnosis and validation that your system is performing to its manufactured design standards. Our team, including Mark, has collected a significant amount of data on all your system components to support your position regarding your situation.
We take pride in managing and operating our business differently in that we will never sell a customer a service or a product that they do not need. We make all of the recommendations and system diagnosis based on the manufacturer’s written guidance for equipment configuration, performance and operation.
We do sincerely appreciate you as a customer and want you to consider us as a trusted source for your comfort needs. Our offer still stands to make upgrades to adjust the system towards your personal preferences; however, these are not repairs to what you currently have – they are upgrades. And also, please keep in mind that we have never charged you for the time we have invested to ensure your system was performing to its capabilities because we do value the relationship we’ve built with you over the past 2 years.
We do hope you’ll return as a customer and we can work together to define your new comfort requirements and install the correct equipment.
“Henry came to service my air conditioning unit at my apartment. He was so thorough and got to the problem and corrected it. Highly recommend MW Mechanical Services. Pleasure to work with.”
Hi Doreen…thanks for the awesome feedback on one of our team members. We sincerely appreciate it and are so thankful for customers like you.
“I was having some furnace issues right before Christmas so I called MW Mechanical Services. Mark came out on the Saturday before Christmas and managed to get my furnace running, but let me know I was in need of a new one. This was no surprise to me. He went and got his iPad out of his truck and thoroughly went over the equipment and process with me. He came out almost daily and kept my old furnace running for me until I was able to get the new one installed. MW Mechanical installed my new equipment quickly and efficiently. I highly recommend them for all of your HVAC needs.”
Jamie…we’re so glad that you chose us to help. We truly specialize in going above and beyond to help all of our customers. Most importantly we were the ones privileged to have an opportunity to share and discuss options for improving your comfort and system reliability. We sincerely appreciate you trusting us to provide you with a new Carrier Infinity system and are looking forward to helping maintain your investment for many years of enjoyment. Thanks again for the opportunity and the business.
“Excellent service! I was able to schedule same-day service. That’s rare these days. Had my boiler not needed some odd ball part, it would have been fixed same day as well. They were back the next day with the part to fix the issue and I have heat! They were even able to do a temporary fix without the needed part so I had heat with the first call. Communication was excellent as well.”
Hi Nikki…thanks so much for the kind word and recognizing our team’s efforts. We always want to be sure that anyone calling for service, especially when the weather presents challenges, is taken care of quickly and their comfort is restored. Thanks again for giving us the opportunity to help you. We sincerely appreciate your business.
“Mark and his crew are top notch and they are only people we trust. Our new house needed everything!! MW was able to fabricate and install ductwork on both stories of the house as well get us hooked up to natural gas. They also took the time to explain the whole process to us and made sure we understood what was going on. We had multiple other companies come look at our house and they either no bid it or wanted to run a bunch of mini-splits instead of a whole house system. It’s safe to say we are customers for life!”
Joshua…thanks for the great feedback. We love helping new homeowners start off on the right foot by providing world class Carrier products and MW’s unmatched engineering and design efforts, as well as its customer service throughout the entire process. Thanks again for business and most importantly your trust.