Hi Betty…very sorry to hear you’re still experiencing issues and are disappointed in our remedies. As Mark explained on the phone, on the evening of July 16, 2024, we continue to stand behind our diagnosis and validation that your system is performing to its manufactured design standards. Our team, including Mark, has collected a significant amount of data on all your system components to support your position regarding your situation.
We take pride in managing and operating our business differently in that we will never sell a customer a service or a product that they do not need. We make all of the recommendations and system diagnosis based on the manufacturer’s written guidance for equipment configuration, performance and operation.
We do sincerely appreciate you as a customer and want you to consider us as a trusted source for your comfort needs. Our offer still stands to make upgrades to adjust the system towards your personal preferences; however, these are not repairs to what you currently have – they are upgrades. And also, please keep in mind that we have never charged you for the time we have invested to ensure your system was performing to its capabilities because we do value the relationship we’ve built with you over the past 2 years.
We do hope you’ll return as a customer and we can work together to define your new comfort requirements and install the correct equipment.
“Henry came to service my air conditioning unit at my apartment. He was so thorough and got to the problem and corrected it. Highly recommend MW Mechanical Services. Pleasure to work with.”
Hi Doreen…thanks for the awesome feedback on one of our team members. We sincerely appreciate it and are so thankful for customers like you.
“I was having some furnace issues right before Christmas so I called MW Mechanical Services. Mark came out on the Saturday before Christmas and managed to get my furnace running, but let me know I was in need of a new one. This was no surprise to me. He went and got his iPad out of his truck and thoroughly went over the equipment and process with me. He came out almost daily and kept my old furnace running for me until I was able to get the new one installed. MW Mechanical installed my new equipment quickly and efficiently. I highly recommend them for all of your HVAC needs.”
Jamie…we’re so glad that you chose us to help. We truly specialize in going above and beyond to help all of our customers. Most importantly we were the ones privileged to have an opportunity to share and discuss options for improving your comfort and system reliability. We sincerely appreciate you trusting us to provide you with a new Carrier Infinity system and are looking forward to helping maintain your investment for many years of enjoyment. Thanks again for the opportunity and the business.
“Excellent service! I was able to schedule same-day service. That’s rare these days. Had my boiler not needed some odd ball part, it would have been fixed same day as well. They were back the next day with the part to fix the issue and I have heat! They were even able to do a temporary fix without the needed part so I had heat with the first call. Communication was excellent as well.”
Hi Nikki…thanks so much for the kind word and recognizing our team’s efforts. We always want to be sure that anyone calling for service, especially when the weather presents challenges, is taken care of quickly and their comfort is restored. Thanks again for giving us the opportunity to help you. We sincerely appreciate your business.
“Mark and his crew are top notch and they are only people we trust. Our new house needed everything!! MW was able to fabricate and install ductwork on both stories of the house as well get us hooked up to natural gas. They also took the time to explain the whole process to us and made sure we understood what was going on. We had multiple other companies come look at our house and they either no bid it or wanted to run a bunch of mini-splits instead of a whole house system. It’s safe to say we are customers for life!”
Joshua…thanks for the great feedback. We love helping new homeowners start off on the right foot by providing world class Carrier products and MW’s unmatched engineering and design efforts, as well as its customer service throughout the entire process. Thanks again for business and most importantly your trust.