“Sunday emergency call for no heat and met with a prompt response and quick dispatch. Carter arrived with a spare board which was the suspected failure of my HVAC system. Upon arrival Carter started troubleshooting and discovered some odd behavior from the system. He suspected a bad thermostat, but then more odd behavior from the wiring led us to believe it was a faulty wire. After more troubleshooting nothing seemed to make sense until he discovered the condensate pump may have been the root cause. A quick troubleshooting and cleaning solved the issue for heating and we were good to go. Thankfully nothing major was broken however discovery wasn't straightforward and I'm glad the issue was resolved without being upsold or given any scare tactics for a new furnace; just a fair price for labor and emergency dispatch. Overall I'm very satisfied with Carter and MW Mechanical.”
- Michael M.