Mark from MW arrived early Friday afternoon and performed a thorough inspection of the furnace. Mark found no indications of a leaking heat exchanger and noted CO levels were normal. Mark demonstrated great patience in answering my questions. Mark subsequently discussed options with me regarding replacing the furnace now (while the IRS rebate was still available), waiting for manufacturer discounts in the Spring or waiting until the furnace failed and actually required replacement (which Mark discussed could happen tomorrow or in several years). Mark spent about two hours at my house. I did not make a decision regarding replacing the furnace while Mark was at the house. There was no high-pressure sales pitch. Though I had agreed to pay $98 for MW to inspect the furnace, and even though I tried insisting, Mark did not accept payment for the inspection and validation the furnace was safe to operate. Mark noted he considered this inspection was actually a quote for a furnace replacement and was not going to charge for providing a quote.
MW subsequently provided a reasonable quote (the quote was thousands of dollars lower than the quote provided to me, for an almost identical carrier system, by the HVAC company that red tagged my furnace). With the red tag still on the furnace and still having some concerns regarding the safety of the furnace, I decided to have MW replace the system.
Seth and his team arrived at my house the following Friday, one week after the furnace had been red tagged, to install a new carrier system. This team was professional, courteous, friendly, on-task the entire time and Seth and his partner Caleb worked well together. The rip out and installation took most of the day. Once the old heat exchanger was removed, I had the opportunity to get a closer look at the heat exchanger and take some pictures. There were no visual cracks or leaks apparent in this heat exchanger. MW's evaluation appears to be correct that the system was safe to operate contrary to the claim of the other HVAC company. I failed on the side of safety with the decision to replace the system. When Seth and Caleb were done, the area was cleaner than when they started. Seth showed good patience in showing me how to operate the system including installing the Android phone App and getting the system connected to my Alexa.
I was very impressed with the MW team and appreciated the honesty, the work ethic and the reasonable price.”
“Professional, efficient, knowledgeable and courteous”
“Our hot water heater died on us on a Friday night. M&W had their technician over at 11am on Saturday to replace our tank. Carter was fantastic at communicating and explaining everything to me. Very professional, but also kind and friendly. I will recommend this company to anyone in need”
“MW Mechanical Services are incredibly fast, affordable and no nonsense! Alyssa and Kaleb were professional, easy to understand and friendly. We thought we needed a very expensive part, but all we needed was to bleed our lines. Our techs did this quickly and efficiently and saved us do much money on labor and parts. I’m very impressed and will hire them yearly for maintenance.”
“Came when she said she was going to come. Got my furnace up and running to keep my family warm and told me what my options were afterwards. Very pleasant person. Very easy to talk to. If I need service again or have it install I would like her to be on the team”
“Alyssa was extremely kind! She was detailed in the explanation of repairs and quote for the services. I was happy to sign up for the loyalty program after seeing her amazing work firsthand. With a young child at home, it was so important to have our heating system fixed quickly and properly; and she did just that. Thank you so much for your help!”
“Very professional. Very thorough. Cleaned everything very well. Knew what she was doing and talking about. Highly recommend!
Thank you for your work.”
“I am very pleased with the service provided by Carter. He was very thorough and kept me informed of what needed to be done. He completed the repairs and adjustments needed promptly and efficiently. He is friendly and made me feel comfortable that I chose the right company to do my Oil Furnace maintenance. I will highly recommend
MW Mechanical to friends and family.”
“We are extremely pleased with both the work and help we received having our HVAC system replaced. First, Lisa helped us to coordinate with our insurance company. Also, all of the technicians Jordan, Seth, Nick, and Caleb were awesome. They were knowledgeable and great to work with. We couldn't be more pleased with their service.
Geff and Dee Caesar”
“Sunday emergency call for no heat and met with a prompt response and quick dispatch. Carter arrived with a spare board which was the suspected failure of my HVAC system. Upon arrival Carter started troubleshooting and discovered some odd behavior from the system. He suspected a bad thermostat, but then more odd behavior from the wiring led us to believe it was a faulty wire. After more troubleshooting nothing seemed to make sense until he discovered the condensate pump may have been the root cause. A quick troubleshooting and cleaning solved the issue for heating and we were good to go. Thankfully nothing major was broken however discovery wasn't straightforward and I'm glad the issue was resolved without being upsold or given any scare tactics for a new furnace; just a fair price for labor and emergency dispatch. Overall I'm very satisfied with Carter and MW Mechanical.”