Residential Services

“I do not write many reviews; however, I am writing this one as I was very impressed with the entire team at MW. I called MW on a Friday morning requesting an inspection of my furnace, they quoted me $98 for the inspection. I requested this inspection as a result of my long-term HVAC company red tagging the furnace during an inspection/cleaning earlier Friday morning. This HVAC companies' technician did not provide, from my perspective, sufficient justification/evidence for red tagging the furnace. The technician appeared to become upset when I asked questions to understand what he saw that made the furnace unsafe. The technician justified red tagging the furnace due to a leaking secondary heat exchanger (and the age of the furnace) yet CO levels were normal and there was no apparent evidence of a leak. It appeared to me that I was experiencing a high-pressure sales pitch (especially given that it was 20 degrees outside).

Mark from MW arrived early Friday afternoon and performed a thorough inspection of the furnace. Mark found no indications of a leaking heat exchanger and noted CO levels were normal. Mark demonstrated great patience in answering my questions. Mark subsequently discussed options with me regarding replacing the furnace now (while the IRS rebate was still available), waiting for manufacturer discounts in the Spring or waiting until the furnace failed and actually required replacement (which Mark discussed could happen tomorrow or in several years). Mark spent about two hours at my house. I did not make a decision regarding replacing the furnace while Mark was at the house. There was no high-pressure sales pitch. Though I had agreed to pay $98 for MW to inspect the furnace, and even though I tried insisting, Mark did not accept payment for the inspection and validation the furnace was safe to operate. Mark noted he considered this inspection was actually a quote for a furnace replacement and was not going to charge for providing a quote.

MW subsequently provided a reasonable quote (the quote was thousands of dollars lower than the quote provided to me, for an almost identical carrier system, by the HVAC company that red tagged my furnace). With the red tag still on the furnace and still having some concerns regarding the safety of the furnace, I decided to have MW replace the system.

Seth and his team arrived at my house the following Friday, one week after the furnace had been red tagged, to install a new carrier system. This team was professional, courteous, friendly, on-task the entire time and Seth and his partner Caleb worked well together. The rip out and installation took most of the day. Once the old heat exchanger was removed, I had the opportunity to get a closer look at the heat exchanger and take some pictures. There were no visual cracks or leaks apparent in this heat exchanger. MW's evaluation appears to be correct that the system was safe to operate contrary to the claim of the other HVAC company. I failed on the side of safety with the decision to replace the system. When Seth and Caleb were done, the area was cleaner than when they started. Seth showed good patience in showing me how to operate the system including installing the Android phone App and getting the system connected to my Alexa.

I was very impressed with the MW team and appreciated the honesty, the work ethic and the reasonable price.”