Nick Sofaly

“On Friday January 30, 2026, at around 7am, one of the coldest days of the year, I discovered that our furnace stopped working. As I was checking it , it began heating again. Then at approximately 12:30 am January 31, It stopped again and the temperature was dropping fast inside the residence. I started looking for an HVAC company that provided 24hr service. I came across MW Mechanical Services on Google and they had a 5 star rating so I called and left a message. Approximately 10 minutes later I recieved a call from Alyssa who advised that she was on other service calls at this time, but assured me she would respond to my house as soon as possible. To my surprise Alyssa called and told me she was on her way. when she arrived she introduced herself and was very professional. When she took the cover off the front of the furnace it began running, but she continued to try to find out why it had stopped in the first place. She advised that she wanted to make sure we didn't have any problems when she left. while looking over the furnace she advised, that the furnace was installed in 2002. I told her that since it was so old, I would like to get an estimate from her company for a new furnace. She told us a few things to watch out for and assured us that if it happens again we could immedietly call her and she would come back out. It was now 5am. Early that morning we recieved a call from Brian and he told us he could come out on Monday and provide options for replacing the aging furnace. Brian arrived and introduce himself and gave us options he was very kind and professional, he also explained everything in great detail. A big plus was he advised us that they were able to provide 60mo same as cash financing. By Thursday a crew was at my residence at 8am to install a new furnace and ac unit. Caleb, Seth and Nick were also extremely professional and courteous, and they immediately introduced themselves. By the end of the day, both units were installed and the areas were left very clean. We did not get to meet the owner Mark, but we want you to know you have surrounded yourself and your company with some great employees. MW Mechanical also offers a service plan, which we purchased, because it provides peace of mind that twice a year they will contact us to inspect the HVAC unit and make sure everthing is in good operating order. Thank You to all of you. MW Mechanical will continue to be our go to for all our Heating and Air conditioning needs and I will recommed you to everyone I know.”