“Seth showed up promptly and did a great job diagnosing the promply . He had a great attitude . And did a great job”
“Had a great experience with MW Mechanical Services for my Furnace repair. Excellent, prompt and professional service from start to finish. Beginning with Lisa, who works in the office, and took my call – she was very kind and helpful in scheduling the service appointment. Also would like to express much appreciation for Seth and Alyssa – the Technicians. They arrived to fix the issue within an hour of my call. Both Seth and Alyssa were very knowledgeable in diagnosing the problem, taking time to explain to me what the issue was and then repairing it perfectly and promptly. Very, very thankful for MW Mechanical Services and HIGHLY recommend them.”
“It was over 90 degrees and my ac stopped working. I called MW Mechanical Services. They said, they would be out today. I was given a window of 12-2. The technician called and said they were on their way, they arrived in the time they had given me. The technician, Seth was very friendly and professional. He discovered the problem was with my thermostat. He replaced it and had me up and running in less than an hour. Best part, they did not charge me an arm and a leg. Keep up the good work!”
Joe…thanks so much for the kind words and the feedback on our technician. We all work extremely hard to ensure that our customers are satisfied and comfortable. Thanks for the opportunity.
“I used them last year with a furnace issue and they got it fixed and running This year my air started acting up Running for hours and not really cooling si I called and they sent someone over He did a complete check and got it running and said I had 3parts that were weak so he was going to talk to Mark and have him order parts well that didn’t happen as another crew came and said I didn’t need them To shorten story Mark was here also and they never did get it fixed they said all the test were good so I still have trouble It either runs for 10 to 12 hours and it gets cooler in here but not what it use to do I recommend them to many people but no more If I get thru the summer and winter I’ll get new ones installed and it won’t be them I thought I had found a good and honest company but I guess not”
Hi Betty…very sorry to hear you’re still experiencing issues and are disappointed in our remedies. As Mark explained on the phone, on the evening of July 16, 2024, we continue to stand behind our diagnosis and validation that your system is performing to its manufactured design standards. Our team, including Mark, has collected a significant amount of data on all your system components to support your position regarding your situation.
We take pride in managing and operating our business differently in that we will never sell a customer a service or a product that they do not need. We make all of the recommendations and system diagnosis based on the manufacturer’s written guidance for equipment configuration, performance and operation.
We do sincerely appreciate you as a customer and want you to consider us as a trusted source for your comfort needs. Our offer still stands to make upgrades to adjust the system towards your personal preferences; however, these are not repairs to what you currently have – they are upgrades. And also, please keep in mind that we have never charged you for the time we have invested to ensure your system was performing to its capabilities because we do value the relationship we’ve built with you over the past 2 years.
We do hope you’ll return as a customer and we can work together to define your new comfort requirements and install the correct equipment.